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Privacy Policy

Last updated: 11.11.2025

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Hilom Physical Therapy respects your privacy and is committed to protecting the personal information you share with us through our website, forms, and services.

This Privacy Policy explains how we collect, use, and protect your information when you visit www.hilompt.com or communicate with Hilom Physical Therapy.

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1. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, and other details you provide when scheduling an appointment, joining a mailing list, or submitting an inquiry form.

  • Health Information: Any health details you choose to share through secure intake forms, only for the purpose of scheduling or preparing for treatment.

  • Automatically Collected Information: Basic website analytics such as IP address, browser type, and pages visited (via Wix analytics or Google Analytics). These help us improve site performance and do not identify you personally.

2. How We Use Your Information

Your information is used only to:

  • Schedule and manage appointments

  • Communicate with you about your care or inquiries

  • Provide requested services

  • Improve our website and user experience

  • Comply with legal and professional obligations

We do not sell, rent, or trade your personal information with third parties.

3. Protecting Your Information

All information shared through our website, scheduling system, or electronic communication is protected through secure, HIPAA-compliant platforms whenever applicable.
Access to client information is limited to authorized personnel who require it to provide your care.

Please note that while we take every reasonable step to protect your privacy, no electronic transmission or storage system can be guaranteed 100% secure.

4. Cookies and Analytics

Our website may use cookies and analytics tools to understand visitor behavior and improve usability.
You can disable cookies in your browser settings if you prefer not to share this information.

5. Your Rights

You have the right to:

  • Request access to the information we have about you

  • Ask for corrections to your personal data

  • Request that we delete your information (except where required by law or medical record retention policies)

To make a request, please contact us at [insert your email address].

6. Third-Party Links

Our website may include links to other sites. We are not responsible for the content or privacy practices of those third-party websites.

7. Changes to This Policy

This policy may be updated periodically. Any revisions will be posted on this page with a new “last updated” date.

HIPAA Compliance

​Hilom Physical Therapy follows all applicable privacy and security requirements under the Health Insurance Portability and Accountability Act (HIPAA).
Any Protected Health Information (PHI) you share through our practice—whether electronically, in person, or on paper—is used only for your treatment, payment processing, or healthcare operations, and is never shared without your explicit consent unless required by law.

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All patient records, intake forms, and communication systems are maintained on secure, HIPAA-compliant platforms. You have the right to review, request amendments to, and receive a copy of your records as outlined under HIPAA.

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1. Information We Collect

We may collect the following types of information:

  • Personal Information: Such as your name, email address, phone number, and other contact details submitted via our website forms or scheduling platform.

  • Health Information: Medical or personal details you voluntarily provide when scheduling, completing intake forms, or communicating with your provider.

  • Website & Analytics Data: Non-identifiable information like browser type, IP address, and site activity to help improve website function.

2. How We Use Your Information

Your information is used to:

  • Schedule and manage appointments

  • Communicate with you about your care or inquiries

  • Deliver services and coordinate treatment

  • Improve our website, services, and communication

  • Comply with professional and legal requirements

We will never sell or share your information with unaffiliated third parties for marketing purposes.

3. Protecting Your Information

All PHI and personal information are stored and transmitted through secure, encrypted systems.
Only authorized personnel have access to your records for legitimate healthcare purposes.

Although we use best-in-class safeguards, no electronic system can be guaranteed 100% secure. We encourage you to use secure communication methods when sharing sensitive information.

4. Cookies and Analytics

Our website may use cookies or analytics tools (like Wix Analytics or Google Analytics) to understand visitor behavior and improve usability. These tools collect general data, not identifiable personal or health information.
You can adjust your browser settings to refuse cookies if you prefer.

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